Reset Password from within the Customer Portal

This outlines how to help your customers if they need to reset their password for the Customer Portal.

Primary Audience: Partner Customers

Customers have the ability to initiate the password reset process from within the Customer Portal.

To reset your account password, follow the steps below:

1. Navigate to the Account page in the Customer Portal
2. At the bottom of the page, click the "Reset My Password" button
3. Follow the link in the Password Reset email that is sent to the email address associated with your account
4. Enter the new password, and confirm password
5. Save

 

A detailed step by step video walkthrough can be found here.

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If you have any questions related to this article or anything else, please reach out to our Partner Enablement Team at [e-mail] or at 512-812-9399.